Job Summary
A business process outsourcing firm has a current position open for a Remote Information Technology Operations Consultant.
Candidates will be responsible for the following:
- Developing ServiceNow reports to support quality program
- Coordinating and participating in creation of weekly operations review
- Implementing PowerBI dashboards to support monthly and quarterly business reviews
Applicants must meet the following qualifications:
- Requires 10 or more years of equivalent work experience in ITSM reporting
- Ability to translate complex technical information to Executive ready briefings
- Excellent written and verbal communications skills
- Bachelor's degree required in business, computer science, engineering or another relevant field
- Ability to lead and organize reporting and analytics projects
- Knowledge of Microsoft Office, ServiceNow, Tableau, PowerBI