Job Summary

A financial software development firm has a current position open for a Remote Information Technology Service Desk Analyst I.

Candidates will be responsible for the following:

• Answering incoming phone calls
• Responding to self-service incidents within the ticketing system
• Documenting all call information that pertains to the incident

Qualifications Include:

• High school degree
• 1+ year's service-desk support experience with computer hardware, software, and networks
• Familiar with application support ticketing tools
• Desktop and Windows operating systems
• Excellent communication skills and good customer service orientation