Job Summary

A non-profit health care system is in need of a Remote Information Technology Service Desk Representative in Phoenix.

Must be able to:

• Provide a high quality customer service experience to all customers and coworkers
• Coordinate closely with senior peers to identify, investigate, track, and resolve desktop, application and system issues, ensure the solution is timely and of acceptable quality
• Efficiently answer, troubleshoot, resolve, thoroughly document and accurately triages incoming calls, web portal interactions and e-mails to the Service Desk

Position Requirements Include:

• General knowledge of information technology and healthcare
• Experience in small scale project planning and reporting, either individual or team
• Communication and presentation skills to engage technical and non-technical audiences
• Ability to communicate and interact across facilities and at various levels
• Skills to mentor less experienced team members
• 2 or more years experience in a technology support role