Remote Information Technology Service Desk Representative in Phoenix

Location: Arizona

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 05, 2021

This job expires in: 15 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A non-profit health care system is in need of a Remote Information Technology Service Desk Representative in Phoenix.

Must be able to:

  • Provide a high quality customer service experience to all customers and coworkers
  • Coordinate closely with senior peers to identify, investigate, track, and resolve desktop, application and system issues, ensure the solution is timely and of acceptable quality
  • Efficiently answer, troubleshoot, resolve, thoroughly document and accurately triages incoming calls, web portal interactions and e-mails to the Service Desk

Position Requirements Include:

  • General knowledge of information technology and healthcare
  • Experience in small scale project planning and reporting, either individual or team
  • Communication and presentation skills to engage technical and non-technical audiences
  • Ability to communicate and interact across facilities and at various levels
  • Skills to mentor less experienced team members
  • 2 or more years experience in a technology support role

COMPLETE JOB DESCRIPTION

The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...

BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY

  • ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
  • HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
  • COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
  • DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
  • EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH