Job Summary

A data center and networking services company is seeking a Remote Information Technology Service Management Process Analyst.

Must be able to:

• Migrate and implement essential ITSM processes
• Build or map Service Level Management metrics
• Apply Incident / Problem / Change / Service Request / Knowledge Management best-practices

Qualifications Include:

• 8 - 10+ years’ experience using IT Service Management methodologies
• 3+ years experience with the ServiceNow platform
• Consulting experience, including implementation experience
• Ability to communicate with all levels of the organization
• Expertise in Incident, Problem, Knowledge, Service Level and Change Management processes
• Experience working with/leading process reformation teams