Job Summary

An information technology services company is seeking a Remote Information Technology Services Help Desk Technician.

Individual must be able to fulfill the following responsibilities:

• Supporting customers with platform and system related issues
• Assigning incoming tickets to the appropriate system administration
• Providing weekly ticket and response rate reports

Qualifications Include:

• 6+ years IT experience
• 3+ years of helpdesk experience
• Proficiency in Microsoft office suite
• Must be able to obtain IT-II/IAT-II Clearance