Job Summary

A mortgage support company is filling a position for a Remote Information Technology Support Specialist.

Core Responsibilities Include:

• Engaging first line support for any information technology issues
• Identifying, researching, and resolving technical problems
• Providing assistance by phone, remote assistance, and using the ticket system

Required Skills:

• High School diploma or equivalency degree
• 2+ years of experience on a Corporate IT Help Desk preferred
• Solid knowledge and understanding of troubleshooting Citrix issues
• Solid knowledge and understanding of Windows 7 Professional and MS Office 2010
• Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
• Demonstrated experience researching information, problem solving, and making solid business decisions