Remote Information Technology Support Specialist

Job Summary

A mortgage services company is seeking a Remote Information Technology Support Specialist.

Individual must be able to fulfill the following responsibilities:

• Work with our Support II/SME roles on the escalation path
• Provide detailed ticketing to document the scope of work
• Keep Support Team manager informed

Applicants must meet the following qualifications:

• 1-2 years of experience
• Knowledge of OS support including, but not limited to MS Win10 and Mac
• Knowledge of End-User Service and Support
• Knowledge of Cloud-based portal management (Google, Office 365, etc)
• Knowledge of Desktop, Laptop, and corresponding hardware (Dell, HP, IBM, Lenovo, etc)