Job Summary

An IP management and technology company is in need of a Remote Innography Customer Success Manager in Austin.

Must be able to:

• Advise clients on strategies and tactics for developing a healthy IP portfolio
• Establish and oversee our client's adoption, training and development of best practices
• Provide excellence in customer advocacy, driving satisfaction and a high likelihood to recommend our solution

Required Skills:

• 5-7 years of client-facing Customer Success or account management experience
• Capability to identify and analyze strategic aspects of enhancing and building client relationships
• Understanding of CPA Global products and services
• Is able to identify client insights from general discussions and feedback
• Ability to effectively interact at all levels of an organization and secure delivery of commitments
• All other requirements necessary for this position