Job Summary

A software development company is in need of a Remote Insight Marketing Customer Success Manager I.

Must be able to:

• Lead a team of Market Research Customer Success Managers (CSMs) responsible for onboarding, retaining, and growing customers
• Provide direct coaching to team members around their primary responsibilities, and work with them to develop new skills
• Track metrics, risks, trends, and issues with your team's portfolio of customers and solutions

Qualifications Include:

• 5+ years of SaaS client management experience driving customer value and adoption of product
• 2+ years of experience in a people management or mentorship role
• Professional market research experience in a client-facing role