Job Summary

A mental and behavioral wellness company is filling a position for a Remote Insights and Patient Experience Director.

Candidates will be responsible for the following:

• Providing insights to inform critical business decisions
• Utilizing secondary data and literature along with primary research to validate programs
• Owning the definition and creation of the complete patient experience journey

Position Requirements Include:

• Bachelors in marketing, business administration, health care administration, or a related field
• 5+ years experience as a senior-level healthcare marketer/researcher
• Experience in service standards and model for accountability that leads to improved outcomes
• Advanced level of knowledge in customer experience journey mapping
• An analytical and deep thinker with a solutions-focused mindset
• Enjoyment in discovering buried insights, bringing them to light, and recommending solutions