Job Summary
An insurance company has an open position for a Remote Insurance Customer Experience Specialist in Jacksonville.
Individual must be able to fulfill the following responsibilities:
- Assist customers with the claim filing process, including approving and denying claims
- Find and deliver solutions to common problems with consumer electronics
- Enter and maintain detailed and accurate customer notes via the Salesforce Customer Relationship Management tool
Must meet the following requirements for consideration:
- Experience in a customer service setting
- Strong knowledge of repair processes for at least one category of consumer electronics
- Exceptional transcription and web navigation skills while providing quality phone support
- Flexible thinker capable of grasping new processes and procedures quickly
- Flexible to work a variety of shifts to meet business needs, including nights and weekends
- Ability to type at least 60 wpm
