Job Summary

An insurance and financial services company has an open position for a Remote Insurance Customer Service Representative.

Individual must be able to fulfill the following responsibilities:

• Assisting with daily call volume
• Providing accurate resolutions to customer inquiries in a professional and courteous manner
• Ensuring customer needs are met on every interaction

Required Skills:

• Excellent verbal & written communication skills
• Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
• Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook
• Knowledge of customer service principles and practices
• Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
• Ability to professionally handle and resolve escalated issues