Job Summary
An insurance industry business solutions provider is seeking a Remote Insurance Incident Manager 2.
Individual must be able to fulfill the following responsibilities:
- Manage major incidents from alert to service restoration and document
- Manage client/field services, customer, product, or workflow sourced major incident escalations
- Obtain necessary approvals from all stake holders as needed to support a dynamic environment
Qualifications for this position include:
- Strong experience of delivering service quality within an ITIL framework
- Understanding of IT Infrastructure and Operating Systems
- Strong experience of IT service, operations and support
- Strong background in Incident Management in a managed IS/IT service environment
- Knowledge of Major Incident, understand what separates an incident from a major incident
- Knowledge of ITIL, Infrastructure related technologies & understanding of business relevance of the technologies
