Remote Insurance Incident Manager 2

Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Aug 01, 2022
This job expires in: 18 days
Job Summary

An insurance industry business solutions provider is seeking a Remote Insurance Incident Manager 2.

Individual must be able to fulfill the following responsibilities:

  • Manage major incidents from alert to service restoration and document
  • Manage client/field services, customer, product, or workflow sourced major incident escalations
  • Obtain necessary approvals from all stake holders as needed to support a dynamic environment

Qualifications for this position include:

  • Strong experience of delivering service quality within an ITIL framework
  • Understanding of IT Infrastructure and Operating Systems
  • Strong experience of IT service, operations and support
  • Strong background in Incident Management in a managed IS/IT service environment
  • Knowledge of Major Incident, understand what separates an incident from a major incident
  • Knowledge of ITIL, Infrastructure related technologies & understanding of business relevance of the technologies
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