Remote Intake Specialist

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Jan 13, 2021

This job expires in: 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A substance abuse recovery organization is searching for a person to fill their position for a Remote Intake Specialist.

Candidates will be responsible for the following:

  • Serving as the client liaison for all incoming intake calls to the organization, answering all calls within established guidelines in a welcoming, energetic manner
  • Demonstrating knowledge of organizational structure and criteria to clients
  • Providing educated answers to clinical questions, identifying and assisting caller needs, and ensuring all requests are followed through and completed

Applicants must meet the following qualifications:

  • High school diploma or equivalent
  • Minimum 1-year experience in human services/healthcare or customer service professional role
  • Ability to work following schedule: Friday, Saturday and Sunday 7am-7pm
  • Ability to work 2 holidays per year
  • Demonstrated critical thinking and judgment skilss where you can read between the lines to determine if an issue requires special or urgent attention
  • Demonstrated strong communicator with the ability to communicate effectively on the phone with clarity and warmth

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