Job Summary
A company that provides enterprise-class subscription management for industry leaders is seeking a Remote Integration Support Team Engineer.
Core Responsibilities of this position include:
- Exceeding customer satisfaction, efficiency metrics, and issue resolution targets
- Continuously searching for areas of improvement and communicating trends
- Troubleshooting and resolving customer service inquiries
Skills and Requirements Include:
- Strong technical troubleshooting, problem-solving skills and the ability to think analytically
- Previous technical support experience
- A familiarity with API’s
- Familiarity with any of the following languages such as Javascript, PHP, Python, Ruby, C#, .Net Core or Postman
- Experience in working with Service Now case management system
- Excellent communication and relationship-building skills
