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Remote Interactive Voice Response Business Analyst in Charlotte

Job is Expired
Location: North Carolina
Compensation: To Be Discussed
Staff Reviewed: Mon, Jul 30, 2018
Job Category: Research
Weekly Hours: Full Time
Employer Type: Staffing Agency
Career Level: Experienced

Job Summary

A staffing company is in need of a Remote Interactive Voice Response Business Analyst in Charlotte.

Individual must be able to fulfill the following responsibilities:

  • Providing leadership, expertise and support for IVR initiatives
  • Preparing systems specifications and facilitate changes to automated phone (IVR) call flows
  • Creating and providing detailed input on IVR designs

Qualifications Include:

  • Familiarity with Voice User Interface (VUI) documents
  • Experience in Financial industry
  • Experience as a solid Business Analyst with experience managing IVRs

COMPLETE JOB DESCRIPTION

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