Job Summary
An information technology services company needs applicants for an opening for a Remote Internal Employee Facing Help Desk Technician.
Must be able to:
- Provide support to employees or customers regarding technical inquiries
- Identify, troubleshoot, and resolve software, hardware, and network failures
- Perform the installation, configuration, upgrades, repair and preventative maintenance of software, hardware and/or systems
Position Requirements Include:
- A minimum of 18 months of experience in a technical support environment
- Customer service experience
- Working experience with Windows OS, mobile devices, and managing applications on these endpoints
- Hands-on troubleshooting experience with Microsoft Office 365
- Ability to work an eight-hour shift Monday through Friday from the hours of 6:00 am to 7:00 pm CT
- Ability to assist with on-call duties