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Remote International Product and Technical Support Specialist

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Fri, May 26, 2023
Job Category: Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer
Career Level: Experienced
Education Level: Bachelors

Job Summary

A software developer is seeking a Remote International Product and Technical Support Specialist.

Must be able to:

  • Diagnose technical issues and assist with requests via user-submitted tickets via Zendesk daily
  • Identify trends, report on specific issues/bugs, and communicate sentiments
  • Provide critical feedback to our internal teams to improve the experience for users in China

Qualifications Include:

  • A minimum of 2 years experience in a customer support, product support, or technical support
  • Experience with support CRMs is a must - Zendesk is a huge plus
  • Excellent written, verbal, and interpersonal communication skills
  • Experience with understanding and communicating very technical aspects of applications/software
  • Experience with GitHub, Jira, Confluence, and other similar software/products
  • Experience (and comfortable) with working towards and achieving measured CS success metric

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