Remote International Product and Technical Support Specialist

Job Summary

A software developer is seeking a Remote International Product and Technical Support Specialist.

Must be able to:

• Diagnose technical issues and assist with requests via user-submitted tickets via Zendesk daily
• Identify trends, report on specific issues/bugs, and communicate sentiments
• Provide critical feedback to our internal teams to improve the experience for users in China

Qualifications Include:

• A minimum of 2 years experience in a customer support, product support, or technical support
• Experience with support CRMs is a must - Zendesk is a huge plus
• Excellent written, verbal, and interpersonal communication skills
• Experience with understanding and communicating very technical aspects of applications/software
• Experience with GitHub, Jira, Confluence, and other similar software/products
• Experience (and comfortable) with working towards and achieving measured CS success metric