Job Summary

An internet service provider has an open position for a Remote Internet Customer Support Representative.

Core Responsibilities Include:

• Identifying, investigating and resolving device and network specific issues
• Escalating technical issues through appropriate channels as necessary
• Tracking user concerns and feedback for weekly reporting and to ensure customer resolution/satisfaction

Skills and Requirements Include:

• Have excellent customer service skills
• Are committed to providing a consistently high level of support
• Are deeply about representing our brand and leaving a positive impression with the customers you support
• Have strong analytical and organizational skill