Job Summary
An information technology company is searching for a person to fill their position for a Remote IT Account Manager.
Must be able to:
- Address day-to-day questions
- Resolve escalation issues and communicate customer needs internally
- Partner with the appropriate teams internally to address specific product questions
Skills and Requirements Include:
- High level of personal organization, personal accountability, and follow-through
- Excellent written and verbal communication capabilities
- Versatile and adaptable in a complex and fast-paced market
- Skilled at educating customers and reframing expectations in order for them to best utilize the core capabilities of product and services
- 3+ years proven wins in a client success role with an enterprise, SaaS organization
- Experience with Salesforce
