Job Summary
A full-lifecycle IT solutions provider is seeking a Remote IT Associate Service Desk Technician.
Core Responsibilities Include:
- Answeingr incoming customer calls
- Creating, updating, and closing customer tickets
- Asking probing questions, listen, and record data
Skills and Requirements Include:
- At least one year previous help desk, technical call center, or IT service desk experience providing phone-based support
- HS Diploma required
- Strong familiarity with mobile devices (iOS/Android), Tablets, Windows / Mac PCs, and related hardware technologies
- Superior customer service skills a must
- Experience working in help desk ticketing platforms/systems
- Ability to type and document notes in real-time while engaged with customer on phone
