Remote IT Associate Service Desk Technician

Job is Expired

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Jul 26, 2021

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Education Level: Some College

Job Summary

A full-lifecycle IT solutions provider is seeking a Remote IT Associate Service Desk Technician.

Core Responsibilities Include:

  • Answeingr incoming customer calls
  • Creating, updating, and closing customer tickets
  • Asking probing questions, listen, and record data

Skills and Requirements Include:

  • At least one year previous help desk, technical call center, or IT service desk experience providing phone-based support
  • HS Diploma required
  • Strong familiarity with mobile devices (iOS/Android), Tablets, Windows / Mac PCs, and related hardware technologies
  • Superior customer service skills a must
  • Experience working in help desk ticketing platforms/systems
  • Ability to type and document notes in real-time while engaged with customer on phone

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