Job Summary

A digital analytics consulting is in need of a Remote IT Client Success Manager in Chicago.

Core Responsibilities of this position include:

• Surveying clients to establish a Net Promoter Score every 6 months.
• Participating in key meetings, such as kick-off calls, client check-ins, and project close-outs
• Identifying high-risk clients and work towards mitigation of issues or problems the client is facing

Applicants must meet the following qualifications:

• Work directly with the Head of Global Client Success to organize on-site client visits
• 3 years of proven experience working with executive stakeholders
• A passion for assisting the client, and the internal teams
• A high degree of patience and tenacity