Remote IT Customer Service Representative

Location: Arkansas, Florida, Indiana, Kentucky, Michigan, Nevada, New Jersey

Compensation: To Be Discussed

Staff Reviewed: Wed, Jun 09, 2021

This job expires in: 19 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Entry Level, Experienced

Job Summary

An IT company is searching for a person to fill their position for a Remote IT Customer Service Representative.

Candidates will be responsible for the following:

  • Providing timely feedback to the company regarding service issues or customer concerns
  • Processing customer orders/changes/returns according to established department policies and procedures
  • Providing timely and accurate information to incoming customer order status and product knowledge requests

Qualifications for this position include:

  • Strong ability to multitask
  • Ability to handle calls with professionalism, sensitivity, and diplomacy under pressure
  • Proven ability to communicate effectively both verbally and in writing
  • Ability to talk and type at least 35 words per minute

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