Job Summary
A cloud-based machine data analytics company is filling a position for a Remote IT Customer Success Manager.
Core Responsibilities Include:
- Developing strategic customer relationships and driving high levels of adoption and ongoing satisfaction
- Acting as primary contact for all post-sales efforts, focusing on customer success and customer service
- Owning the renewal process, participating in renewal contract structure, ensuring high levels of customer retention
Applicants must meet the following qualifications:
- 5+ years of Enterprise and/or Mid-Market account management and customer adoption experience
- Experience with a B2B SaaS model with an enterprise software solution addressing a technical audience
- Excellent customer management skills
- Familiarity with Agile Web Development, AWS, Azure, K8’s, GCP,DevOps, DevSecOps
- Background in selling/supporting technical products
- Track record of achievement
