Remote IT Customer Success Manager

Job Summary

A financial technology company has a current position open for a Remote IT Customer Success Manager.

Core Responsibilities of this position include:

• Meeting or exceeding all customer success metric targets for your assigned customers
• Developing a deep understanding of the customer's giving and fundraising goals
• Mentoring and educating non-tech-savvy customers

Position Requirements Include:

• 3+ years of experience in a SaaS-oriented customer success management function
• Bachelor's Degree or equivalent professional experience. MBA/Consulting experience
• Proven ability to build strategic and impactful customer relationships
• Familiarity with CS tools such as Salesforce, Gainsight, G-Suite, Tableau, and others
• Experience in planning, organizing, and delivering executive business reviews
• Outstanding problem-solving and analytical skills