Remote IT Help Desk Services Customer Service Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Mon, Jun 27, 2022
Job Summary

An information technology company has an open position for a Remote IT Help Desk Services Customer Service Specialist.

Core Responsibilities Include:

  • Providing quality internal and external customer service surrounding the Company values
  • Receiving incoming calls from customer to open a service ticket
  • Navigating through technical documentation to determine troubleshooting steps for specific issues

Skills and Requirements Include:

  • High school diploma or equivalent
  • 0-1 years of technical and client support in an information technology environment
  • Familiar with components of a computer
  • Ability to type 45+ wpm
  • Ability to work in a fast paced and sometimes stressful environment performing multiple tasks at one time
  • Strong written and verbal communication skills are required
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