Job Summary
An information technology company has an open position for a Remote IT Help Desk Services Customer Service Specialist.
Core Responsibilities Include:
- Providing quality internal and external customer service surrounding the Company values
- Receiving incoming calls from customer to open a service ticket
- Navigating through technical documentation to determine troubleshooting steps for specific issues
Skills and Requirements Include:
- High school diploma or equivalent
- 0-1 years of technical and client support in an information technology environment
- Familiar with components of a computer
- Ability to type 45+ wpm
- Ability to work in a fast paced and sometimes stressful environment performing multiple tasks at one time
- Strong written and verbal communication skills are required