Job Summary
A specialty risk management advisory firm is filling a position for a Remote IT Help Desk Supervisor in Boston.
Individual must be able to fulfill the following responsibilities:
- Remotely supervising staff in multiple geographical locations
- Acting as an escalation point for service or project issues
- Monitoring and ensuring that all support issues and requests are logged accurately
Applicants must meet the following qualifications:
- Bachelor's Degree in an IT related major and/or related technical certifications
- 3+ years of supervisory experience in a Help Desk environment
- Experience leading, building and successfully management a technical support team on a fully remote basis
- Experience overseeing 3rd party resources and leading technical projects
- ITIL best practices
- Basic support of the M365 suite
