Remote IT Help Desk Technician
Job Summary
To support students and parents in navigating technical issues, the full-time Remote IT Help Desk Technician will serve as the primary contact for troubleshooting devices and learning platforms, ensuring quick and professional resolutions.
Key responsibilities
- Serve as the first-line support for students and parents experiencing technical issues via email, chat, ticketing, and phone
- Diagnose and resolve device issues, guiding families through fixes step by step
- Maintain support documentation and track support volume, providing weekly reports on issues and resolutions
Required qualifications
- 2-3 years of end-user support experience, preferably in an educational or service environment
- Strong customer service orientation with clear and patient communication skills
- Practical troubleshooting skills across Mac, Windows, iOS, and Chromebook devices
- Willingness to work a schedule that includes weekend coverage
- Reliable home setup with a quiet workspace and strong internet connection
Complete Job Description
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