Remote IT Helpdesk Support Analyst

Job Summary

A company is looking for a Remote IT Helpdesk Support Analyst.

Key Responsibilities:

• Provide technical support for hardware, software, and connectivity issues via phone and chat interactions
• Handle over 25 interactions daily as the single point of contact for technical issues for supported staff
• Adhere to Key Performance Indicators including first contact resolution, quality, and customer service

Required Qualifications:

• Associate degree or equivalent work experience preferred
• High School Diploma or GED required
• Experience with MS Office, Outlook, and software support tools
• Background in a multi-channel environment
• Advanced knowledge in computer and mobile device troubleshooting