Job Summary

A staffing agency is seeking a Remote IT Inbound Call Center Representative in Nashville.

Core Responsibilities Include:

• Diagnosing and troubleshooting Level 2 problems
• Learning the policies and procedures for their work area
• Documenting service orders and perform follow up of completed orders

Required Skills:

• Must complete IT Help Desk technical assessment
• Solid trouble shooting skills
• Must have High School diploma or equivalent
• Must have 2 years customer service experience Advanced telephone etiquette skills
• Must have 2-4-year experience in generating custom-built reports in Excel