Job Summary
A healthcare company needs applicants for an opening for a Remote IT Incident Service Manager.
Must be able to:
- Develop, refine, and maintain the ITIL based incident management process and tools
- Plan and manage the continued enablement of Incident Management processes
- Ensure the complete logging, prioritization, response and tracking of all IT service interruptions
Qualifications for this position include:
- Bachelor's degree in information technology or related field
- 8 years of experience working in IT service management
- Experience in management and reporting of incidents on a ServiceNow platform
- ITIL Foundations Certification in ITIL v3 or ITIL4 or ITIL Incident Management Practitioner of ITIL Specialist
- Knowledge of the implementation and maintenance of ITIL processes
- Ability to shift priorities and manage change with a positive outcome
