Job Summary
An information technology firm needs applicants for an opening for a Remote IT Mobile Device and Application Help Desk Technician.
Must be able to:
- Provide mobile application (iOS and Android) support to users across the State.
- Document, track and monitor customer support requests to ensure a timely resolution
- Respond and provide assistance for support requests via phone and emails
Position Requirements Include:
- Use of tools and diverse mobile devices makes and models
- knowledge of iTunes as well as Apple and Google Play Store
- Excellent communication skills
- Jira Ticketing system experience
- Experience with iOS and Android operating systems
