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Remote IT Service Desk Associate

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Fri, Sep 02, 2022
Job Category: Information Technology
Weekly Hours: Part Time
Employer Type: Employer
Career Level: Entry Level, Experienced

Job Summary

A technology services company has an open position for a Remote IT Service Desk Associate.

Individual must be able to fulfill the following responsibilities:

  • Provide first level technical support to end users for technology-related issues
  • Ensure proper documentation for each interaction and escalate when necessary
  • Provide support to investigate data anomalies to determine possible root causes

Skills and Requirements Include:

  • Experience with Desktop Remote Control tools (i.e., Bomgar, LogMeIn, etc.)
  • Experience using an Incident Tracking System
  • 1+ years of technical troubleshooting experience
  • Strong communication and interpersonal skills
  • 1-2 years' Service Desk support experience in a Microsoft environment
  • High school diploma and/or GED certificate

COMPLETE JOB DESCRIPTION

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