Job Summary

A global financial technology company is in need of a Remote IT Service Desk Engineer.

Core Responsibilities Include:

• Working as part of the Service Desk team to deliver IT services support
• Supporting of all remote access technology
• Providing exceptional end-user support for our Mac OS and Windows (95/5 split) environment

Position Requirements Include:

• At least 3-5 years experience delivering end-user support services
• Experience managing desktops, laptops, and networks within an enterprise environment
• Experience supporting a large user community of mobile users
• Experience working with ticketing systems, preferably JIRA
• Previous experience with MDM clients for mobile device configuration
• Experience setting up and managing video conferences for high-level executives such as Zoom