Job Summary
A food delivery service has a current position open for a Remote IT Service Desk Team Lead.
Core Responsibilities of this position include:
- Directly managing Service Desk Associates
- Monitoring team metrics and address any bottlenecks/issues with ticket resolution
- Focusing on Service Level Agreements and ensuring the team is meeting commitments
Applicants must meet the following qualifications:
- Experience mentoring and coaching technicians
- Knowledge of Windows 10 and MacOS and mobile devices
- Experience working both independently or as part of a large project team
- Ability to learn and pick up concepts quickly
- Can manage and stay within a budget
