Remote IT Services Help Desk Support Lead

Job ID: Available for Members

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Wed, Feb 05, 2020

This job expires in 8 days

Job Category: Customer Service, Government, Information Technology

Telecommute Level: 100% Telecommute

Travel Requirements: No Travel

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Manager

Additional Information: Benefits Available

Job Summary

A governmental IT services provider is filling a position for a Remote IT Services Help Desk Support Lead.

Core Responsibilities Include:

  • Managing product support team staff in accordance with established policies
  • Monitoring assigned tickets to meet departmental SLA policies
  • Ensuring proactive monitoring of overall system performance

Qualifications for this position include:

  • Bachelor’s or an equivalent number of years in experience
  • Public Trust
  • Minimum 5 years progressive experience managing a centralized Help Desk L
  • Leading a team of technical support staff
  • CompTIA A+, Information Technology Infrastructure Library (ITIL) or equivalent Government certification