Job Summary
A governmental IT services provider is filling a position for a Remote IT Services Help Desk Support Lead.
Core Responsibilities Include:
- Managing product support team staff in accordance with established policies
- Monitoring assigned tickets to meet departmental SLA policies
- Ensuring proactive monitoring of overall system performance
Qualifications for this position include:
- Bachelor’s or an equivalent number of years in experience
- Public Trust
- Minimum 5 years progressive experience managing a centralized Help Desk L
- Leading a team of technical support staff
- CompTIA A+, Information Technology Infrastructure Library (ITIL) or equivalent Government certification
