Job Summary
An information technology company is filling a position for a Remote IT Support Specialist 1.
Core Responsibilities of this position include:
- Serving as the primary point of contact for all Members
- Answering inbound phone calls as primary responsibility, return calls, and follow up on emails
- Responding to a variety of technical and non-technical inquiries as quickly and accurately as possible
Qualifications for this position include:
- Two years of experience in a fast-paced call center or customer service environment or combination of degree and experience
- Technical aptitude and proven ability to use web browser, web applications, and other forms of technology
- Ability to navigate multiple web applications simultaneously, and be proficient with online meeting software and web conferencing tools
- Ability to be able to juggle many technical and administrative tasks, all with a sense of urgency, simultaneously and accurately
- Ability to be organized, ahead of schedule, communicative, and accountable
- Ability to be solution driven for positive outcomes
