Remote IT Support Specialist
Job Summary
Providing Tier 1 technical support in a remote help desk environment, the contract IT Service Center professional will identify and resolve basic technical issues while delivering excellent customer service through phone and chat support.
Key responsibilities
- Deliver Tier 1 technical support to customers via phone and chat
- Identify and troubleshoot basic technical issues efficiently
- Maintain a high level of customer service throughout all interactions
Required qualifications
- Experience in a Tier 1 helpdesk role
- Previous phone support experience in a call center or help desk environment
- Ability to type 45+ words per minute
- Technical aptitude for identifying and resolving basic issues
- Strong customer service skills
Complete Job Description
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