Remote IT Support Specialist

Job Summary

A mortgage services company needs applicants for an opening for a Remote IT Support Specialist.

Core Responsibilities Include:

• Chat and Phone-based Support to assist our internal employees with Information Technology related issues
• Work with our Support II/SME roles on escalation path for dealing with level II tickets
• Provide admin assistance as requested for internal systems and credential management for third party vendors.

Qualifications Include:

• 1-2+ years of experience and key knowledge of End-User Service and Support
• 1-2+ years of experience and key knowledge of OS support including, but not limited to MS Win10 and Mac
• 1-2+ years of experience and key knowledge of Cloud-based portal management (Google, Office 365, etc.)
• Desktop, Laptop, and corresponding hardware (Dell, HP, IBM, Lenovo, etc.)
• Customer service delivery
• Ability to work independently and unsupervised daily