Remote IT Support Specialist

Location: Nationwide
Compensation: Salary
Staff Reviewed: Mon, Sep 19, 2022
This job expires in: 21 days

Job Summary

A mortgage services company needs applicants for an opening for a Remote IT Support Specialist.

Core Responsibilities Include:

  • Chat and Phone-based Support to assist our internal employees with Information Technology related issues
  • Work with our Support II/SME roles on escalation path for dealing with level II tickets
  • Provide admin assistance as requested for internal systems and credential management for third party vendors.

Qualifications Include:

  • 1-2+ years of experience and key knowledge of End-User Service and Support
  • 1-2+ years of experience and key knowledge of OS support including, but not limited to MS Win10 and Mac
  • 1-2+ years of experience and key knowledge of Cloud-based portal management (Google, Office 365, etc.)
  • Desktop, Laptop, and corresponding hardware (Dell, HP, IBM, Lenovo, etc.)
  • Customer service delivery
  • Ability to work independently and unsupervised daily

COMPLETE JOB DESCRIPTION

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