Job Summary

A business process outsourcing company is searching for a person to fill their position for a Remote Jewelry Customer Service Representative in Orlando.

Core Responsibilities of this position include:

• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs
• Responding to questions, provide information, and promote products while meeting or exceeding customer expectation
• Communicating with customers in a proactive and professional manner across multiple communication channels

Qualifications for this position include:

• Passionate about serving others and strong desire to take ownership to resolve customer issues
• Excellent inter personal, verbal & written skills
• Passionate about Jewelry and Fashion
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a can do attitude
• Customer service experience obtained in retail, hospitality or call center environment