Job Summary
A healthcare system company is in need of a Remote JLodge Technical Quality Analyst.
Must be able to:
- Audit recorded help desk calls
- Take notes during the review audit, understand and interpret the interaction between the caller and the help desk team member
- Analyze sessions for adherence to policies and procedures and the use of soft skills to solve issues
Applicants must meet the following qualifications:
- An associate’s or bachelor’s degree in a technical discipline
- Ability to read from written work guidelines and apply those guidelines to the audit process
- All employees are required to commit to at least 20 hours per week
