Remote Junior Customer Support Specialist Analyst

Job Summary

A technology company is searching for a person to fill their position for a Remote Junior Customer Support Specialist Analyst.

Candidates will be responsible for the following:

• Partnering with teams across the company to deliver a great customer experience and solutions
• Providing direct case support to our customers
• Acting as a partner in our customers' success by having high-level reviews of issues and providing guidance and best practices

Required Skills:

• 1+ Salesforce experience as an advanced user or administrator
• Exceptional problem-solving and root cause analysis skills
• Certified Salesforce Administrator and/or has the aptitude to be certified within 90 days
• Thrives in a fast-paced environment and sees team success as personal success
• Excellent communication skills
• Ability to understand customer requests or use cases and translate them into product configurations and requirements