Job Summary
A telecommunications company is searching for a person to fill their position for a Remote Junior Level Network Analyst I in Greenville.
Core Responsibilities of this position include:
- Providing technical support to Enterprise customers
- Resolving a customer issue in a timely manner
- Utilizing various ticketing systems to track and document customer troubleshooting
Position Requirements Include:
- Experience in data/voice/facilities
- Proficient with a windows-based PC and have excellent typing skills
- Able to learn new programs and processes on a regular basis
- Demonstrate a technical understanding of a broad range of products
- Expertise in diagnostics, software applications and problem solving
- Experience in: Voice (VOIP, TDM), Data (Routing, Switching), or Transport/Facilities