Job Summary
A software-as-a-service development company is in need of a Remote Junior Support Engineer in Austin.
Candidates will be responsible for the following:
- Effectively managing ticketing queue to ensure timely and accurate responses back to customer inquiries
- Working with clients’ technical teams to troubleshoot and resolve issues and provide integration guidance
- Managing timely and accurate responses via Chat support feature
Applicants must meet the following qualifications:
- Must be a good listener
- Ability to learn quickly; become an expert with our products and the supporting technology over time
- Ability to read and understand modern web pages at the HTML/JavaScript/CSS level
- Familiarity with common web protocols (HTTP, FTP)
- Excellent customer service, presentation, and writing skills
- Bachelor’s degree and/or minimum 4+ years experience in a client-facing technical role
