Remote K12 OA OE SIS Implementation Specialist I

Job Summary

A student loan servicing company needs applicants for an opening for a Remote K12 OA OE SIS Implementation Specialist I.

Individual must be able to fulfill the following responsibilities:

• Provide support as part of an overall Implementation team to an Institution who is implementing one or more FACTS products/services
• Contact with school(s) to establish OA/OE Implementation timeline(s) and expectations
• Work closely with CSM’s and/or RVP’s to enhance the customer experience and satisfaction

Required Skills:

• Associates Degree in related field (Bachelor’s preferred)
• Three years of experience in product service or implementation
• Experience providing excellent customer service
• Strong interpersonal and communication (both written and verbal) skills with the ability to constructively discuss sensitive issues
• Very detail oriented and a creative thinker
• Ability to work as a team player and establish good rapport with co-workers