Job Summary
A company that develops technology to support K-12 staff and students is searching for a person to fill their position for a Remote K12 Technology Support Customer Support Supervisor.
Core Responsibilities Include:
- Coordinating regular 1-on-1s and completing timely reviews for full-time employees
- Organizing Tier 1 scheduling with Team Leads to ensure optimal coverage
- Monitoring agent development and finding opportunities to bolster said development
Required Skills:
- 1+ years of customer service experience
- Associate's Degree or related work experience
- Ability to monitor and communicate developments of product/software outages
- Ability to coach staff in standard policies, procedures and best practices
- Ability to to have quick response times and follow-up
- Ability to respond to escalated issues to facilitate solutions
