Remote Knowledge Base Manager

Location: Nationwide

Compensation: Salary

Staff Reviewed: Thu, Apr 29, 2021

This job expires in: 13 days

Job Category: Information Technology

Remote Level: 100% Remote

Employer Type: Employer

Career Level: Experienced

Job Summary

An insurance technology company is seeking a Remote Knowledge Base Manager.

Individual must be able to fulfill the following responsibilities:

  • Manage end-to-end Knowledge Base function (Zendesk) for our parent company.
  • Gather content from communications, biweekly release notes, and our product teams
  • Gather information through research and analytics

Must meet the following requirements for consideration:

  • 3-5+ years experience web content development and creating new infrastructure
  • Can format existing and create new text, videos, and visuals while maintaining clarity
  • Ability to analyze and quickly digest business practices
  • Possess knowledge of HTML, CSS or other web styling languages
  • Experienced at exploring and providing KB strategies for future clients
  • Developed content strategy playbooks and templates to scale the discipline

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