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Remote L1 Cloud Software Product Support Specialist

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 21, 2022
Job Category: Information Technology
Weekly Hours: Full Time
Employer Type: Employer
Career Level: Experienced
Education Level: Some College

Job Summary

A provider of cloud business management software is seeking a Remote L1 Cloud Software Product Support Specialist.

Candidates will be responsible for the following:

  • Providing first level direct support to partners and customers by responding promptly to inquiries
  • Becoming highly proficient with using product suite
  • Troubleshooting and analyzing application-related issues

Skills and Requirements Include:

  • Understanding of accounting principles and/or business practices
  • College Degree
  • Experience in account management or service and support
  • Ability to deliver quality service and problem solving skills remotely to clients and communicate complicated concepts
  • Must be comfortable with troubleshooting software, computer, and other IT related problems
  • Work output must be detailed for the highest level of accuracy and quality

COMPLETE JOB DESCRIPTION

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