Job Summary
A developer of e-learning software has an open position for a Remote L1Technical Support Engineer.
Core Responsibilities of this position include:
- Working tickets via web-based ticketing system, phone or live chat from admins, faculty, staff and student end-users
- Creating documentation of support processes when assigned
- Validating and clarifying the issue reported when working tickets
Skills and Requirements Include:
- High School diploma
- Strong technical, troubleshooting, and analytical skills
- Proven ability to function in a self-directed environment
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
- Ability to think quickly, communicate positively, work proactively, and readily embrace change
- Ability to handle clients professionally during all interactions
