Remote L1 Technical Support Engineer

Location: Nationwide

Compensation: To Be Discussed

Staff Reviewed: Mon, Apr 12, 2021

This job expires in: 2 days

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Job Summary

A developer of e-learning software has an open position for a Remote L1Technical Support Engineer.

Core Responsibilities of this position include:

  • Working tickets via web-based ticketing system, phone or live chat from admins, faculty, staff and student end-users
  • Creating documentation of support processes when assigned
  • Validating and clarifying the issue reported when working tickets

Skills and Requirements Include:

  • High School diploma
  • Strong technical, troubleshooting, and analytical skills
  • Proven ability to function in a self-directed environment
  • Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are required for success
  • Ability to think quickly, communicate positively, work proactively, and readily embrace change
  • Ability to handle clients professionally during all interactions

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