Job Summary

A staffing agency has an open position for a Remote L2 Customer Support Architect.

Individual must be able to fulfill the following responsibilities:

• Provide in-depth technical support
• Utilize advanced technical skills to resolve escalated issues
• Troubleshoot and look for customized resolutions to help customers out

Qualifications Include:

• Bachelor’s degree or equivalent
• 4+ years as a front-line agent supporting software products
• Able to solve at least 15 complex tickets per day
• Can demonstrate an intermediate/advanced understanding of all company-required technologies
• Ability to learn multiple products across multiple technologies
• Well versed in current software support practices and tools